TERMS & CONDITIONS

BOOKINGS
All bookings are considered binding, whether placed online, by telephone or email.

PURCHASE ORDERS
If your organisation requires a PO number on your invoice please email it to [email protected] or post to Accounts, ACM Training, Crosshands, Coreley, Shropshire SY8 3AR.

PAYMENT
Payment by card at the time of booking is preferred and attracts the lowest available "pay now" rate. If you choose the "pay later" option you have up to 14 days after the training has been delivered to make payment. Payment should be made by BACS, credit or debit card or by cheque (payable to ACM Training). Please ensure you write your invoice number on the back of your cheque and quote it as the payment reference for BACS payments and send your remittance advice to [email protected]. Our bank account number and sort code appear at the bottom of our invoices.

INVOICES & RECEIPTS
You will be sent an invoice (by email unless otherwise specified) whether you pay now or pay later. If you pay online the invoice will, of course, show a nil balance to reflect your payment and can be used as a receipt/proof of purchase if, for example, you're paying for your own place and can reclaim the cost later from your employer.

DISCOUNTS
Website orders for our open workshops are automatically discounted when you choose the “pay now” option at the time of booking. We also offer discount for prompt payment on in-house bookings.  To qualify for this discount payment must be made within seven days of the booking unless by prior arrangement and confirmed by email.

CANCELLATIONS & CHANGES
Life’s complicated and sometimes plans have to change. We understand that so although we only accept cancellations under exceptional cirumstances you can:

• Send a substitute delegate for no extra cost. All we ask is that you let them and us know as soon as possible (and ideally the night before at the very latest) so we can make them feel welcome.
• Change your booking to a future date subject to a £25 re-booking fee if you let us know by email at least 21 days before the original booking date. If you haven't paid your invoice when you make the change it remains payable on the original due date.
• Change your booking to a future date subject to a £100 re-booking fee if you let us know fewer than 21 days but more than seven before the date you were originally scheduled to attend. Again, if you haven't paid your invoice when you make the change it remains payable on the original due date.

Please note that you will forfeit your place if you fail to let us know about any of the above changes or simply don't turn up (a no show) and any balance outstanding will remain payable in full.

Life’s sometimes complicated for us too, so If ACM Training needs to cancel a booking you can:

• Request a full refund.
• Change your booking to another workshop, date or venue of your choice without any re-booking fees.

Very occasionally we have to change a venue from the one advertised. We always try to find an alternative within walking distance of the original location but where this is not possible and the new venue is more 5 miles from the original you can:

•  Change your booking to another workshop, date or venue of your choice without any re-booking fees.

Please note that ACM Training will not be held liable for any other costs that might be incurred as a result of any changes.

LATE PAYMENT
We exercise our statutory right to claim interest on unpaid invoices (at 8% over the Bank of England base rate) and compensation* for debt recovery costs under the Late Payment legislation where we are not paid according to our agreed credit terms.

*Debt recovery costs are £40 for invoices up to £1,000 (inc VAT), £70 for invoices from £1,000 to £10,000 and £100 for invoices of more than £10,000.

OVERSEAS BOOKINGS
We welcome delegates from outside the UK on our open, public workshops. But please note that places must be paid for in full at the time of booking unless by prior arrangement. We are also delighted to deliver our workshops for you in-house anywhere in the world. Please contact us for a quote.